FlashConnectFlow - Advanced Predictive Financial Modeling Platform

Introduction and Scope

FlashConnectFlow ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our predictive modeling platform for finance and related services.

This policy applies to all users of flashconnectflow.com and our associated services, regardless of your location. We operate in compliance with Thailand's Personal Data Protection Act (PDPA) 2019 and international privacy standards.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

Information We Collect

We collect various types of information to provide and improve our services. This includes information you provide directly and data we gather automatically through your use of our platform.

Data Category	Examples	Collection Method
Personal Identifiers	Name, email address, phone number, account credentials	Registration forms, profile updates
Financial Data	Transaction histories, portfolio information, market preferences	User input, data uploads, API connections
Technical Information	IP address, browser type, device information, usage patterns	Automatic collection, cookies, log files
Communication Data	Support tickets, feedback, correspondence	Contact forms, email communications

Account Information: When you register for our platform, we collect basic identification details including your full name, email address, and contact information.
Financial Analytics Data: We process financial market data, portfolio compositions, and investment preferences that you choose to share for predictive modeling purposes.
Usage Analytics: Our systems automatically log your interactions with our platform, including pages visited, features used, and time spent on different sections.
Device and Browser Data: We collect technical information about your device, operating system, browser version, and network connection to ensure optimal platform performance.

How We Use Your Information

Your information helps us deliver personalized financial modeling services and maintain a secure, efficient platform. We use your data for legitimate business purposes that directly benefit your experience.

Service Delivery: Process your financial data through our predictive modeling algorithms to generate insights and forecasts tailored to your investment profile.
Platform Improvement: Analyze usage patterns to enhance our user interface, add new features, and optimize system performance based on real user behavior.
Security and Fraud Prevention: Monitor account activity for suspicious behavior, implement security measures, and protect against unauthorized access to your data.
Customer Support: Respond to your inquiries, provide technical assistance, and resolve any issues you encounter while using our platform.
Legal Compliance: Maintain records as required by financial regulations in Thailand and other jurisdictions where we operate.

We never sell your personal information to third parties or use it for purposes unrelated to our financial modeling services. All data processing serves specific, legitimate business functions.

Your Privacy Rights

Under Thailand's PDPA and international privacy standards, you have several important rights regarding your personal data. We've designed simple processes to help you exercise these rights.

Access Your Data

Request a complete copy of all personal information we hold about you, including how it's being processed and who has access to it.

Correct Information

Update or correct any inaccurate personal data in your account profile or request corrections to information we've collected.

Delete Your Data

Request permanent deletion of your personal information, subject to legal retention requirements for financial services.

Data Portability

Receive your data in a structured, machine-readable format that you can transfer to other financial platforms.

Restrict Processing

Limit how we use your information while maintaining your account access and core platform functionality.

Withdraw Consent

Revoke permission for data processing activities that require your explicit consent, such as marketing communications.

To exercise any of these rights, contact our privacy team at info@flashconnectflow.com. We respond to all requests within 30 days and may require identity verification to protect your information.

Data Security and Protection

We implement comprehensive security measures to protect your financial data against unauthorized access, alteration, or disclosure. Our security framework combines technical safeguards with operational procedures.

Encryption Standards: All data transmissions use TLS 1.3 encryption, and sensitive information is encrypted at rest using AES-256 encryption standards.
Access Controls: Multi-factor authentication protects all accounts, with role-based access limiting employee data access to necessary functions only.
Network Security: Firewalls, intrusion detection systems, and regular security audits protect our servers from external threats and vulnerabilities.
Data Segregation: Customer data is logically separated and isolated, preventing cross-contamination between different user accounts and datasets.
Regular Monitoring: Automated systems continuously monitor for suspicious activity, with immediate alerts for any unusual access patterns or data requests.

Despite our security measures, no system is completely immune to risks. We maintain incident response procedures and will notify you promptly if any data breach affects your personal information.

Data Retention and Deletion

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Different types of information have varying retention periods based on their purpose and regulatory requirements.

Account Data: Personal profile information is maintained for the duration of your active account, plus 7 years after account closure as required by financial recordkeeping regulations.
Transaction Records: Financial modeling data and related analytics are preserved for 10 years to comply with Thailand's financial services regulations and potential audit requirements.
Communication Logs: Support tickets and correspondence are kept for 3 years to maintain service quality and resolve any recurring issues.
Technical Logs: Server logs and usage analytics are automatically deleted after 2 years unless needed for security investigations or legal proceedings.

You can request early deletion of your data, though some information may be retained longer if required by law or for legitimate business interests such as fraud prevention.

Third-Party Services and Data Sharing

We work with carefully selected third-party service providers to deliver our platform capabilities. These partnerships involve limited data sharing under strict contractual protections.

Cloud Infrastructure: Our platform operates on secure cloud services that provide data hosting, backup, and disaster recovery capabilities with enterprise-grade security certifications.
Payment Processing: Financial transactions are handled by PCI-compliant payment processors who receive only necessary payment information and transaction details.
Analytics Services: Anonymized usage data is shared with analytics providers to help us understand platform performance and user experience improvements.
Customer Support Tools: Support ticket systems may access your account information to provide technical assistance and resolve service issues.

All third-party providers sign data processing agreements that require them to protect your information according to the same standards we maintain. We never share your data with advertisers or marketing companies.

Legal Requirements: We may disclose information when required by court orders, regulatory investigations, or other legal obligations.
Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.
Emergency Situations: We may share information to prevent fraud, protect user safety, or address immediate security threats.

International Data Transfers

While our primary operations are based in Thailand, some data processing may occur in other countries where our service providers maintain facilities. We ensure adequate protection for all international data transfers.

When transferring personal data outside Thailand, we rely on approved transfer mechanisms including adequacy decisions, standard contractual clauses, and binding corporate rules that maintain equivalent privacy protections.

You have the right to obtain information about these transfers and request copies of the safeguards we've implemented to protect your data across international boundaries.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your user experience, maintain security, and analyze platform performance. You can control cookie settings through your browser preferences.

Essential Cookies: Required for basic platform functionality including user authentication, session management, and security features.
Performance Cookies: Help us understand how users interact with our platform to identify areas for improvement and optimization.
Functional Cookies: Remember your preferences and settings to provide a more personalized experience across visits.
Analytics Cookies: Provide insights into user behavior patterns that help us enhance our services and develop new features.

Most browsers allow you to block or delete cookies, though this may affect some platform functionality. We don't use cookies for advertising or tracking users across other websites.

Changes to This Privacy Policy

We periodically update this Privacy Policy to reflect changes in our services, legal requirements, or privacy practices. Material changes will be communicated to you through email notifications and prominent notices on our platform.

We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Previous versions of this Privacy Policy are available upon request for your reference and comparison with current terms.

Privacy Policy